We at Raini & Associates, Inc (DBA Caravel Cleaning Company) created this privacy policy because we know that you care about how information you provide to us is used and shared. This privacy policy relates to the information collection and use practices in connection with our website located at https://www.caravelcleaning.com.

By visiting our site, you are agreeing to the terms of this policy and terms of use.

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Information We Collect

Personal information: We collect readers’ email addresses and phone number with their consent. We collect this information by using a pop-up on various pages. You can opt-out of entering your email and still enjoy the site.

Usage information – website: Like most websites, we use automatic data collection technology when you visit our site to record information that identifies your computer, to track your use of the site, and to collect certain basic information about you and your reading habits. This information includes information about your operating system, your IP addresses, your browser type and language, referring and exit pages and URLs, keywords, date and time, amount of time spent on particular pages, what sections of a website you visit, and similar information concerning your use of the site, including information about your sharing habits and patterns.

We may collect usage information by using cookies and pixel tags (also called web beacons or clear gifs). Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of website users. You can reject cookies by following the directions provided in your browser’s help section. If you reject cookies, you may still visit the site, but you may have a less customizable experience.

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Usage information – emails: When you view an email sent by Raini & Associates, Inc, we collect information regarding your device used to view the email such as: device operating system and web browser type and version. Emails sent by Raini & Associates, Inc include page tags (also known as web beacons) that provide us with additional information on your email activity (for example, when you open an email, click on a link, or share the email). The tracking of this information is the default behavior for all email participants. If you would like to turn off this tracking, see the How to Opt Out section below.

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How We Use Your Information

We may use your personal and usage information in a manner that is consistent with this policy and the context of our relationship with you.

We will use emails collected on this site for the following purposes:

• To respond to your requests

• To contact you about changes to this site

• To send you notices (for example, in the form of text messages, emails, and newsletters)

We may also use your usage information to:

• Improve our site and newsletters, offerings, and

• Enable us to customize your user experience through content and ads

We may disclose to third parties aggregate data regarding user behavior as a measure of interest in, and use of, our site, such as overall patterns or demographic reports that do not describe or identify any individual user.

We, like many businesses, sometimes hire other companies to perform certain business-related functions. Examples include maintaining databases, hosting services, and processing payments. When we employ another company to perform a function of this nature, we provide them with the information that they need to perform their specific function. We require such third parties to maintain the confidentiality of such information and use such information only as necessary to provide us with designated services.

We may disclose user information to government authorities, and to other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required by law, including but not limited to in response to court orders and subpoenas. We also may disclose user information when we have reason to believe that someone is or may be causing injury to or interference with our rights or property, other users of the site, or anyone else that could be harmed by such activities.

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How We Protect Your Information

We take commercially reasonable steps to protect the personal information and the usage information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the internet.

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How to Opt Out

If you wish to stop receiving emails, you may also choose to unsubscribe from our emails by following the instructions in the bottom of the email. If you would like to opt out of email tracking or request the information we store about you, please contact us using the information below.

As mentioned above, if you want to opt out of providing usage information, you can reject cookies by following the directions provided in your browser’s help section.

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Links/Other Websites

WWW.CaravelCleaning.com contains content, services, advertising, and other materials that link to websites operated by third parties. We have no control over those other sites, and this privacy policy does not apply to them.

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Children

We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not give us any personal information. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our policy by instructing their children to never provide personal information without permission. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us, and we will delete that information.

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Changes to this Privacy Policy

We review and update this policy as needed, and we will place any updates on this page. This policy was last updated on the date at the bottom of this page. By accessing the site after we make any such changes to this privacy policy, you are deemed to have accepted such changes. Please review this privacy policy on a regular basis.

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How to Contact Us

If you have questions or concerns about this privacy policy, please email us at captainclean@caravelcleaning.com with “PRIVACY POLICY” in the subject line.

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SMS Information

1. Information We Collect

When you opt into our SMS messaging service, we may collect the following types of information:

• Personal Information: Such as your name, phone number, and any other information you voluntarily provide.

• Communication Preferences: Records of your opt-in consent, preferences, and interactions with our SMS messages.

2. How We Use Your Information

We use the information we collect to:

• Send you transactional and promotional messages, updates, reminders, and notifications.

• Respond to inquiries or requests you make via SMS.

• Improve our messaging services and user experience.

3. Disclosure of Your Information

We do not sell your personal information. However, we may share your information:

• With Service Providers: We may share information with trusted third-party service providers who assist us in delivering SMS services.

• For Legal Compliance: If required to comply with applicable laws, regulations, or legal processes.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information. However, no transmission of data over the internet or mobile networks can be guaranteed to be 100% secure.

5. Opt-Out Rights

You may opt-out of receiving SMS messages at any time by replying "STOP" to any SMS message you receive from us. Additional opt-out options may be provided depending on the nature of the messages.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or delete your information.

7. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective when posted, and we will notify you of significant updates as required by law.

9. Contact Information

If you have questions or concerns about this Privacy Policy or our SMS communications, please contact us at:

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CaptainClean@caravelcleaning.com

805-805-5454

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Last updated 01/20/2025